Terms of service
Terms of Service
Last updated: April 29, 2026
OVERVIEW
This website is operated by VSpark SRL under the brand VSpark.
Throughout the site, the terms “we”, “us” and “our” refer to VSpark SRL. VSpark offers this website, including all information, tools, products and services available from this site, to you, the user, subject to your acceptance of these Terms of Service and the policies referenced here.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website or use our services.
Our store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products to you.
1. COMPANY INFORMATION
The seller is:
VSpark SRL
Corso Unione Sovietica 85
10134 Turin, Italy
VAT number: IT13024520010
Email: support@vspark.it
2. ONLINE STORE TERMS
By using this website, you confirm that you are at least the age of majority in your country of residence, or that you are using the website under the supervision of a parent or legal guardian.
You agree not to use our products or services for any illegal or unauthorized purpose.
You must not transmit any viruses, malware or harmful code through the website.
3. PRODUCTS
We make every effort to display our products as accurately as possible.
However, product colors, materials, proportions and appearance may vary slightly depending on your device, screen settings, photography and production details.
Product descriptions, images, prices and availability may be updated or changed at any time without prior notice.
We reserve the right to discontinue any product at any time.
4. ORDERS
When you place an order through our website, you are making an offer to purchase the selected product.
We reserve the right to accept or refuse any order, including in cases of payment issues, stock errors, incorrect product information, suspected fraud, or other legitimate reasons.
Once your order is accepted, you will receive an order confirmation by email.
Please review your order carefully before completing your purchase. If you need to modify or cancel an order, contact us as soon as possible at support@vspark.it. We cannot guarantee that changes or cancellations will be possible once the order has been processed or shipped.
5. PRICES AND PAYMENT
Prices are shown on the website and may be updated at any time.
The final price, including applicable taxes and shipping costs, will be shown at checkout before payment.
Payment must be completed using one of the payment methods available at checkout.
You agree to provide accurate and complete billing, shipping and payment information.
6. SHIPPING AND DELIVERY
Orders are shipped from Italy.
We currently ship within the European Union.
Delivery times are estimates and may vary depending on destination, courier availability, public holidays, high-volume periods, or events outside our control.
Shipping costs and available delivery options are shown at checkout where applicable.
For more information, please refer to our Shipping Policy.
7. RETURNS AND REFUNDS
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
Returns and refunds are handled according to our Returns & Refunds Policy.
To request a return, contact us at support@vspark.it.
8. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order when you receive it.
If the product is defective, damaged, or if you received the wrong item, contact us as soon as possible at support@vspark.it with your order number and clear photos of the issue.
We will evaluate the case and provide an appropriate solution in accordance with applicable consumer protection laws.
9. INTELLECTUAL PROPERTY
All content on this website, including text, images, graphics, logos, product names, design elements, videos and other materials, is owned by or licensed to VSpark SRL, unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, sell or exploit any part of the website or its content without our prior written consent.
The VSpark name, logo, product names and related brand elements may not be used without our prior written permission.
10. THIRD-PARTY SERVICES AND LINKS
Our website may include links to third-party websites, tools or services.
We are not responsible for the content, accuracy, policies or practices of third-party websites or services.
Your use of third-party services is subject to their own terms and policies.
11. RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify.
However, any purchase made through this website is made directly with VSpark SRL.
Shopify is not responsible for any aspect of the sales relationship between you and VSpark SRL, including products, deliveries, returns, refunds, damages or customer support.
12. PRIVACY
Your personal information is processed according to our Privacy Policy.
Because our store is hosted by Shopify, certain personal information may also be processed by Shopify to provide the e-commerce platform and related services.
For more information, please refer to our Privacy Policy.
13. USER CONTENT AND FEEDBACK
If you send us feedback, reviews, suggestions, ideas or other content, you agree that we may use such content to improve, promote or develop our products, services and brand, unless prohibited by applicable law.
You are responsible for ensuring that any content you submit does not violate the rights of third parties or any applicable law.
14. ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions related to product descriptions, pricing, availability, shipping costs or other details.
We reserve the right to correct any errors, inaccuracies or omissions, and to update information or cancel orders where necessary, in accordance with applicable law.
15. PROHIBITED USES
You may not use our website or services:
- for any unlawful purpose;
- to violate any applicable law or regulation;
- to infringe our intellectual property rights or the rights of others;
- to submit false or misleading information;
- to upload or transmit viruses, malware or harmful code;
- to interfere with the security or functionality of the website;
- to collect or track personal information of others without authorization;
- to spam, phish, scrape, crawl or otherwise misuse the website.
We reserve the right to restrict or terminate access to our website if we believe these Terms have been violated.
16. DISCLAIMER
We do our best to ensure that the website is accurate, available and secure.
However, we do not guarantee that the website will always be uninterrupted, error-free or free from technical issues.
Nothing in these Terms excludes or limits any rights you may have under applicable consumer protection laws.
17. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, VSpark SRL shall not be liable for indirect, incidental, special or consequential damages arising from your use of the website or products purchased through the website.
This limitation does not exclude or limit liability where it cannot be excluded or limited under applicable law, including consumer protection laws.
18. INDEMNIFICATION
You agree to indemnify and hold harmless VSpark SRL from any claims, damages, losses or expenses arising from your breach of these Terms or your violation of applicable law or third-party rights.
This applies only to the extent permitted by applicable law.
19. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain valid and enforceable.
20. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The most current version will always be available on this page.
Where required by applicable law, we will notify you of material changes.
Your continued use of the website after changes are posted means that you accept the updated Terms.
21. GOVERNING LAW
These Terms are governed by Italian law.
If you are a consumer, this does not affect any mandatory rights you may have under the laws of your country of residence.
22. CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
support@vspark.it
VSpark SRL
Corso Unione Sovietica 85
10134 Turin, Italy
VAT number: IT13024520010